Welcome to Pranas Clothing Store’s FAQ section! We’ve compiled answers to the most common questions about our performance apparel, shipping, returns, and more. Can’t find what you’re looking for? Contact our customer service at [email protected].
About Our Products
What types of clothing does Pranas specialize in?
We specialize in high-performance apparel for outdoor adventures and urban exploration. Our collections include technical pants (insulated, fleece, hiking), performance shorts, weather-resistant outerwear, and moisture-wicking shirts designed to transition seamlessly from mountain trails to city streets.
Are your products suitable for extreme weather conditions?
Yes! Our insulated pants, snow pants, and rain & wind pants are specifically engineered for challenging conditions. We use advanced fabrics that provide protection while maintaining breathability and mobility.
How do I choose between casual and performance pants?
Our casual pants offer everyday comfort with outdoor-inspired styling, while performance pants & tights feature technical fabrics with stretch, moisture-wicking properties, and reinforced areas for active use. Consider your primary activities when choosing.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email and creating a password. Account holders enjoy faster checkout and order tracking.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through our encrypted checkout system.
Can I modify or cancel my order after placement?
We process orders quickly to get you adventuring sooner! Contact us immediately at [email protected] if you need to modify/cancel, and we’ll try to accommodate if your order hasn’t entered processing (1-2 business days).
Shipping & Delivery
Where do you ship?
We ship globally to most countries (excluding some remote areas in Asia and other regions). Our Los Angeles headquarters ensures efficient worldwide distribution through DHL, FedEx, and EMS.
What are my shipping options?
- Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after dispatch (1-2 day processing)
- Free Shipping (Orders >$50): EMS, 15-25 business days after dispatch
Will I need to pay customs fees?
Customs and import duties vary by country and are the customer’s responsibility. These fees aren’t included in your order total. Check your local regulations for estimates.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, unwashed, with tags attached. This gives you time to test gear’s performance in real-world conditions.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll provide instructions and a return authorization. Returns without authorization may be delayed.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable service.
Product Care
How should I care for my technical apparel?
Check individual product tags, but generally:
- Wash performance fabrics in cold water
- Use mild detergent (avoid fabric softeners)
- Hang dry or tumble dry low
- Store waterproof items loosely
Do you offer repair services?
While we don’t currently offer repairs, our products are built for durability. For manufacturing defects within warranty, contact us about replacement options.
Still have questions? Our adventure-ready customer service team is here to help at [email protected]. Gear up for your next journey with confidence!