At Pranas Clothing Store, we stand behind our performance apparel like we stand behind every adventurer who wears it. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can exchange or return items with the same ease as slipping into our moisture-wicking fabrics.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on Swimwear (unless defective) or any items that show signs of wear or damage not present at the time of delivery.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:

    2. Return/Exchange Request Template

    Subject: Return/Exchange Request – Order #[Your Order Number]

    Dear Pranas Team,

    I would like to request a [return/exchange] for my order #[Your Order Number].

    Item(s) for return/exchange:
    – [Product Name]
    – [Size/Color]
    – [Reason for return/exchange]

    Preferred resolution:
    [Refund to original payment method / Exchange for (specify size/color) / Store credit]

    Please advise on next steps.

    Best regards,
    [Your Full Name]
    [Your Order Number]
    [Your Contact Information]

  2. Receive Instructions: Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship Your Return: Package the item securely, include the RMA number clearly on the package, and ship to our returns center at:
    Pranas Clothing Store Returns
    895 Glendale Avenue
    Los Angeles, US 90013
  4. Processing: Once received, we’ll inspect your return and process within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and approve your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping is the customer’s responsibility unless the item is defective or incorrect
  • For exchanges, we’ll ship the new item once we receive your return

International Returns

For our global adventurers outside the US (excluding some regions in Asia), please note:

  • You’re responsible for any customs fees or taxes associated with the return
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may vary based on exchange rates

Damaged or Defective Items

If your performance gear arrives damaged or defective (which is as rare as forgetting your map on a hike), contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

Our returns process is designed to be as reliable as our weather-resistant fabrics. If you have any questions, our customer service team is as responsive as our quick-dry technology—reach out anytime at [email protected].